From: South Western Railway
Date: 18 February 2020
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Subject: South Western Railway announcement on compensation for December 2019 strike

Dear Nikki,

I am writing to you to let you know that today we are announcing an additional compensation package for customers affected by the strike on our network in December 2019.

We did our utmost to keep passengers moving during December and carried over 80% of the number of passengers we normally would have done at this time of year. However, I have listened to customer feedback, and given the duration and intensity of the strike, we are now offering additional compensation, over and above the normal delay repay arrangements.

Full details of the compensation arrangements can be found in the attached press release or by visiting: www.southwesternrailway.com/december-2019-strike-compensation

Yours sincerely,

Mark Hopwood
Managing Director
South Western Railway