Dear Councillors,

I am writing to update you on ongoing water supply issues to properties in and around the Haslemere area.

Since we updated you this morning, our engineers have been working hard to keep supply disruption to a minimum through the use of tankers, with only some pockets of residents seeing a complete loss of supply over this afternoon. As demand drops and our reservoir gradually replenishes itself, we expect some of these interruptions to continue into tomorrow.

For residents living in these areas, we have set up a bottled water collection point at Grayswood Village Hall, Grayswood Road, Haslemere GU27 2DJ, and we have updated our website to notify residents of this location. This station will remain open until 21:00 this evening, and will then be reopened from tomorrow morning.

To ensure the health and safety of residents and our staff, we are asking residents to arrive and remain in their vehicle, while our team on site load the water into their vehicle. We have also delivered bottled water to residents registered on our priority services register and are working with local resilience partners to further identify any residents that may be shielding or require additional support during the current pandemic.

We will continue to update you and your colleagues as these issues progress. Should your residents need to report a new interruption to their supply or need direct support, please direct them to our 24-hour line on 0800 316 9800.

Kind regards,

n

Local Government Liaison